Shipping Options
- FedEx 2‑Day or Overnight (Hold for Pickup only)Live Arrival Guarantee (LAG) applies only when shipments are held at a FedEx hub for pickup.
- Orders must be picked up the same day they arrive. Any issues must be reported with photo/video evidence on the day of arrival.
- Shipments sent to a home address are not covered under LAG.
- At checkout, please provide the FedEx hub location where you’d like your order held. If none is specified, we will ship to the hub closest to your address.
Weather & Temperature Conditions
- LAG is valid only when temperatures at the destination are between 40°F and 90°F.
- If temperatures are below 40°F or above 90°F, shipping may be delayed for animal safety.
- Heat or cold packs are included at no extra cost when necessary.
Live Arrival Guarantee Requirements
- Clear photo/video evidence of DOA (Dead on Arrival) animals must be provided the same day of delivery.
- LAG covers only the number of animals purchased. Any extras or overcounts included in your shipment are not covered.
- Example: If you purchase 10 isopods and receive 15, but 2 arrive DOA, LAG does not apply since you still received the full purchased amount.
Ready to ship in 3-5 business days
Shipping Policy
Auction winnings ship on the following Monday. Payment for an auction win must be completed by Sunday at 5pm EST to qualify to have it shipped that Monday. Tuesday is occasionally used as an alternative for customer requests, holidays, etc.
Shipping Options
FedEx 2‑Day or Overnight (Hold for Pickup only)Live Arrival Guarantee (LAG) applies only when shipments are held at a FedEx hub for pickup.
Orders must be picked up the same day they arrive. Any issues must be reported with photo/video evidence on the day of arrival.
Shipments sent to a home address are not covered under LAG.
At checkout, please provide the FedEx hub location where you’d like your order held. If none is specified, we will ship to the hub closest to your address.
Weather & Temperature Conditions
LAG is valid only when temperatures at the destination are between 40°F and 90°F.
If temperatures are below 40°F or above 90°F, shipping may be delayed for animal safety.
Heat or cold packs are included at no extra cost when necessary.
Live Arrival Guarantee Requirements
Clear photo/video evidence of DOA (Dead on Arrival) animals must be provided the same day of delivery.
LAG covers only the number of animals purchased. Any extras or overcounts included in your shipment are not covered.
Example: If you purchase 10 isopods and receive 15, but 2 arrive DOA, LAG does not apply since you still received the full purchased amount.
Right to Delay Shipping
We reserve the right to delay shipments during extreme weather conditions to protect the health and safety of the animals.
Refund Policy
Replacement or refund is offered in the event of DOA's that fall within the Live Arrival Guarantee Policy.
For further details about our policy, visit our store page: https://shieldwallexotics.com/pages/store-policy
