Shipping Policy
Fulfillment of orders:
Orders will be shipped within 1-2 weeks.
Please understand that I also work full-time, but will do everything in my power to get orders out the following week that they were ordered, depending on demand. If I need to delay your order until the next week, I will notify you. :)
Payment:
** Payment is due within 48 hours of the auction closing.
**Orders must be paid by 5pm on Sundays to be included in the next shipping window.
Shipping:
We only ship Monday and Tuesday to avoid any shipments being held over weekend.
If you purchase from more than one seller, you’ll see separate shipping charges for each.
Each seller ships independently, shipping is calculated per seller:
$35 for 2-Day Shipping
$60 for Overnight Shipping
$10 Shipping per botanicals auction win
Weather and temperature requirements for LAG:
* If temperatures are below 40°F and above 90°F, we reserve the right to delay shipping your order until it is safe to ship your critters.
*If your area’s temperatures are below 40°F and above 90°F, your order will be shipped and held at your local FedEx facility via “Hold For Pickup.” We will not ship to your home if temperatures are below 40°F and above 90°F.
*You will be notified when your order is shipped via Isopod Keepers website. Please be sure to check your email for tracking information. Please ensure the name on the order matches the name on the ID of the person who will be picking it up.
Live Arrival Guarantee:
*FedEx only. LAG (Live Arrival Guarantee) only with FedEx overnight Pick up at Hub. This is to ensure the safety of your Isopods. We always pack with Cryos/Heatpacks/Gel Packs when necessary.
*All orders must be picked up from FedEx hub the same day of delivery for LAG to apply and within 2 hours of confirmed delivery.
*If you are not able to immediately receive your order, hold at the closest FedEx hub is the best shipping option. If using Hold For Pickup, please include a phone number and email in your shipping notes.
Live Arrival Guarantee Requirements:
* Clear photo/video evidence of DOA (Dead on Arrival) animals must be provided the same day of delivery and within 1 hour of delivery.
* LAG covers only the number of animals purchased. Any extras or overcounts included in your shipment are not covered.
*Freebie pods/pedes are not covered under LAG.
*DOA REPLACEMENT SHIPPING COST ARE NOT COVERED. You will need to pay the cost of shipping for your replacements or we can add the replacements to your next order.
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