Shipping Options:
FedEx 2‑Day and FedEx Overnight shipping are available.
- Live Arrival Guarantee (LAG) applies only under the following conditions:
- FedEx 2‑Day: LAG applies only when the shipment is held at a FedEx hub for pickup.
- FedEx Overnight: LAG applies when issues are reported within 2 hours of delivery to your door.
- Hold for Pickup orders receive extended LAG, as long as issues are reported the same day the package arrives.
- All Hold for Pickup orders must be picked up the same day they arrive.
- Any issues must be supported with photo/video evidence on the day of arrival.
- Home‑delivery shipments are ONLY covered under LAG when using FedEx Overnight.
- When selecting Hold for Pickup at checkout:
- Please provide the FedEx hub location you prefer.
- If no hub is specified, we will ship to the closest eligible FedEx hub based on your address.
- Outlets such as Walgreens and Dollar generals do not qualify as Hold for Pickup locations. Official FedEx Hubs only.
Weather & Temperature Conditions
- LAG is valid only when temperatures at the destination are between 40°F and 90°F.
- If temperatures are below 40°F or above 90°F, shipping may be delayed for animal safety.
- Heat or cold packs are included at no extra cost when necessary.
Live Arrival Guarantee Requirements
- Clear photo/video evidence of DOA (Dead on Arrival) animals must be provided the same day of delivery for Hold for Pickup option, or within 2 hours of delivery for FedEx Overnight.
- LAG covers only the number of animals purchased. Any extras or overcounts included in your shipment are not covered.
- Example: If you purchase 10 isopods and receive 15, but 2 arrive DOA, LAG does not apply since you still received the full purchased amount.
- LAG is voided if an incorrect shipping address is provided.
Right to Delay Shipping
- We reserve the right to delay shipments during extreme weather conditions to protect the health and safety of the animals.
Ready to ship in 3-5 business days
Shipping Policy
Auction winnings ship on the following Monday. Payment for an auction win must be completed by Sunday at 5pm EST to qualify to have it shipped that Monday. Tuesday is occasionally used as an alternative for customer requests, holidays, etc.
Shipping Options & Live Arrival Guarantee (LAG)
We offer FedEx 2‑Day and FedEx Overnight shipping.
FedEx 2‑Day (Hold for Pickup Only):
- LAG applies only when the shipment is held at an official FedEx Hub for pickup.
- Orders must be picked up the same day they arrive.
- Any issues must be reported with photo/video evidence on the day of arrival.
FedEx 2‑Day Home Delivery:
- No LAG is offered for 2‑Day shipments delivered to a home address.
FedEx Overnight – Hold for Pickup:
- LAG applies when temperatures are 40–90°F and issues are reported the same day the package arrives.
- Must be picked up the same day.
FedEx Overnight – Home Delivery:
- LAG applies only when issues are reported within 2 hours of delivery and temperatures are 40–90°F.
- Someone must be available to receive the package promptly.
Hold for Pickup Requirements:
- Provide your preferred official FedEx Hub in checkout notes or email us at shieldwallexotics@gmail.com.
- Walgreens, Dollar General, and similar partner locations do not qualify.
LAG is void if an incorrect or incomplete shipping address is provided.
Weather & Temperature Conditions
- LAG is valid only when destination temperatures are between 40°F and 90°F.
- Shipments may be delayed if temperatures fall outside this range.
- Heat or cold packs are included at no extra cost when needed.
LAG Coverage Details
- Clear photo/video evidence of DOA animals is required within the appropriate reporting window:
- Same day for Hold for Pickup
- Within 2 hours for FedEx Overnight home delivery
- LAG covers only the number of animals purchased.
- Example: If you buy 10 and receive 15, but 2 arrive DOA, LAG does not apply because the full purchased quantity was still received.
Right to Delay Shipping
- We may delay shipments during extreme or unsafe weather to protect the animals’ health.
Refund Policy
Replacement or refund is offered in the event of DOA's that fall within the Live Arrival Guarantee Policy.
For further details about our policy, visit our store page: https://shieldwallexotics.com/pages/store-policy
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