Ready to ship in 3-5 business days
Shipping Policy
Orders paid for after 5 pm on Sundays may ship the following week depending on volume of orders.
Add-ons:
If you would like add-on please message us via Facebook Messenger or via chat. Customers will receive 25% off of add-ons included with your winning auction.
Each seller ships independently, shipping is calculated per seller:
$30 for 2-Day Shipping
$60 for Overnight Shipping
$10 Shipping per botanicals auction win
Live Arrival Guarantee:
*FedEx only. LAG (Live Arrival Guarantee) only with FedEx overnight or 2 day. We HIGHLY RECOMMEND HOLD FOR PICKUP AT FEDEX HUB. This is to ensure the safety of your Isopods. We always pack with Cryos/Heatpacks/Gel Packs when necessary.
*LAG for Home deliveries ONLY if box is brought inside immediately after delivery. You have 30 min to let me know the box is inside and then 1 hr to send photos of any DOA.
*All orders must be picked up from FedEx hub the same day of delivery for LAG to apply and within 2 hours of confirmed delivery.
*If you purchase from more than one seller, you’ll see separate shipping charges for each.
*We ship Monday - Wednesday to avoid any shipments being held over weekend.
*If you are not able to immediately receive your order, hold at the closest FedEx hub is the best shipping option. If using Hold For Pickup, please include a phone number and email in your shipping notes.
Weather and temperature requirements for LAG:
* If temperatures are below 40°F and above 90°F, your shipment MAY be delayed until it is safe to ship your isopods.
* LAG is valid only when temperatures at the destination are between 40°F and 90°F.
*If your area’s temperatures are below 40°F and above 90°F, your order will be shipped and held at your local FedEx facility via “Hold For Pickup” unless you stated otherwise. If you chose to ship to your home when temperatures are below 40 degrees and above 90 degrees, LAG DOES NOT APPLY.
*You will be notified when your order is shipped. Please ensure the name on the order matches the name on the ID of the person who will be picking it up.
Live Arrival Guarantee Requirements
* Clear photo/video evidence of DOA (Dead on Arrival) animals must be provided the same day of delivery and within 2 hours of delivery.
* LAG covers only the number of animals purchased. Any extras or overcounts included in your shipment are not covered.
*Freebie pods/pedes are not covered under LAG.
*DOA REPLACEMENT SHIPPING COST ARE NOT COVERED. You will need to pay the cost of shipping for your replacements.
Refund Policy
All sales are final, no refunds or replacements unless there's a DOA (Dead on arrival) with proof via photo or video.
