The Rollie Pollie Posse
- Parker, Colorado
- therolliepollieposse@gmail.com
Fulfillment of orders:
*Orders will be shipped within 1-2 weeks.
*Please understand that we also work full-time, but will do everything in our power to get orders out the following week that they were ordered, depending on demand.
*If we need to delay your order until the next week, we will notify you. :)
Payment:
*Payment is due within 48 hours of the auction closing.
Orders must be paid by 7 pm on Fridays to be included in the next shipping window.
Add-ons:
*If you would like add-ons please use chat for request.
Customers will receive 10% off of add-ons included with your winning auction.
*Add-On invoices will be sent through Isopod Keepers website and customers can pay through the Isopod Keepers website.
Shipping:
*We only ship Monday and Tuesday to avoid any shipments being held over weekend.
*If you purchase from more than one seller, you’ll see separate shipping charges for each.
*Each seller ships independently, shipping is calculated per seller:
$35 for 2-Day Shipping
$60 for Overnight Shipping
$10 Shipping per botanicals auction win
Weather and temperature requirements for LAG
*If temperatures are below 40°F and above 90°F, we reserve the right to delay shipping your order until it is safe to ship your critters.
*If your area’s temperatures are below 40°F and above 90°F, your order will be shipped and held at your local FedEx facility via “Hold For Pickup.”
*We will not ship to your home if temperatures are below 40°F and above 90°F.
*You will be notified when your order is shipped via Isopod Keepers website.
*Please be sure to check your email for tracking information.
*Please ensure the name on the order matches the name on the ID of the person who will be picking it up.
Live Arrival Guarantee:
*FedEx only.
*LAG (Live Arrival Guarantee) only with FedEx overnight Pick up at Hub.
This is to ensure the safety of your Isopods.
*We always pack with Cryos/Heatpacks/Gel Packs when necessary.
*All orders must be picked up from FedEx hub the same day of delivery for LAG to apply and within 2 hours of confirmed delivery.
*If you are not able to immediately receive your order, hold at the closest FedEx hub is the best shipping option.
*If using Hold For Pickup, please include a phone number and email in your shipping notes.
Live Arrival Guarantee Requirements:
*Clear photo/video evidence of DOA (Dead on Arrival) animals must be provided the same day of delivery and within 1 hour of delivery.
*LAG covers only the number of animals purchased.
*Any extras or overcounts included in your shipment are not covered.
*Freebie pods/pedes are not covered under LAG.
*DOA REPLACEMENT SHIPPING COST ARE NOT COVERED.
*You will need to pay the cost of shipping for your replacements or we can add the replacements to your next order.
All sales are final, no refunds or replacements unless there's a DOA (Dead on arrival) with proof via photo or video.
monique28574 –
Great seller!
Everything arrived in perfect condition! Shipping was incredibly fast. Great customer service. Lots of extras which was a very nice surprise. Without a doubt, will be doing more business with!!!
Will.smith –
Quality isopods
I couldn't be happier with my experience ordering from The Rollie Pollie Posse! Shipping was incredibly fast, and the customer service was absolutely amazing. You can tell they genuinely care about their customers and what they do. My order arrived with some awesome little extras, including adorable 3D-printed isopods, stickers, and feeding dishes, which was such a nice surprise. And as if that wasn't enough, they even surprised me with some Sakura isopods! It's those little extra touches that really make an order special. Everything was great from start to finish, and I'll definitely be ordering from them again. Highly recommend The Rollie Pollie Posse!
The Philo Den –
Always Incredible!
Rollie Pollie Posse always goes above and beyond! Every shipment I've received from them has been great, no DOAs and extra goodies that sure make for a fun unboxing! Thanks for providing a 5 star experience. I'll keep coming back!
bacaalexander4 –
Great seller, excellently packed Pods
I'm very happy with my order from RPP, the pods were all alive on arrival and packed with genuine love and care. Seller had great communication as well. 5 🌟🌟🌟🌟🌟
mathewmchale –
5/5
All pods came well packed. Came with freebies as well and a bag of goodies. Thank you!
aprilacasten –
5/5
Fantastic quality, very communicative. Thank you for the purchase!
isorachel –
Amazing Experience!!!
Not a single DOA and everyone was packed perfectly. Super communicative as well and always a joy to chat with. Thanks so much ❤️
elzari_isopods –
Amazing experience!!
Everything was packaged with extreme care. Seller was super communicative and friendly, and the extras are LOVELY (my toddler is obsessed with the 3D printed isopods). Extra freebies were absolutely stunning, and everything arrived safely! I will be purchasing more in the future!
Kflash –
Wondeful
This was an incredible shipment. These pods were packed with so much dedication and TLC. All arrived active I couldn’t be more happy. Seller is super nice, knowledgeable, and has great communication. The extra goodies and freebie pods were suuuuper appreciated.
brflanigan23 –
The absolute best!
Kristen is absolutely amazing to work with! Super communicative! I definitely enjoyed the extra stickers and extra freebie isopods (Panda Kings & a couple of 3D printed ones). I cannot recommend this seller enough. The best prices, counts, and customer service! Thank you! ❤️
zacharyalitwin –
Kristen’s consistency combines professionalism with EQ and stellar service!
This is what you can expect for service from Kristen at The Rollie Pollie Posse. It’s consistent. Not to mention you can possibly look forward to random feeebies from Kristen and personalized texting from her with questions. She has high EQ, standards and she’s just freaking good at what she does. 👏 👏 👏 At RYZAExotics we strive to be like you Kristen. Thank you for your continued excellence.
mtnfrog93 –
Will be a returning customer
Just recieved my order and all the isopods are active and healthy. You can tell the isopods from Rollie Pollie are well taken care of and I will be purchasing more from them in the future.
chris.l.olson –
Purchased several times....
Always a great experience. Outstanding animals, and great shipping practices. One of the things that stands out to me about The Rollie Pollie Posse, though, is the communication. It's truly some of the best in hobby from my experience. You will never get a shipment before you expect it which I have had happen a number of times with other sellers. It tells me that the pods are not disposable to them, and they value their customer's time and how they experience their company. Whenever I want to buy isopods, they are one of the first companies I seek out to see what they have available.
annapatton –
Awesome vendor, excellent customer service
We were about to head on vacation after winning two auctions, and the vendor had no issues holding our order until we were back home. All the isopods arrived alive and thriving. My 14 yo daughter was excited to get her new babies into their homes and was super excited with the extra gifts she received with the shipment. Will order from this vendor again, and would recommend them to anyone looking for new isopods.
ryanjacobsmeyeris –
Awesome seller
Really good communication and packed very well !! Definitely will be buying from again.
sammibussiere96 –
First Time Buyer
Absolutely loved to isopods very well shipped and taken care of!
kaelyngrey –
Fantastic!
Everything about my experience was fantastic! She walked me through the entire process being a first time buyer, instructed me how to safely receive my new pods, and checked in with me until my order arrived. I did have one missing order of glaciers that was overlooked due to human error but as soon as I reached out she went back and looked and was super apologetic! Super easy to work with in finding a resolution. I just bought more pods! (Because I wanted to!!!). Customer service is unmatched and I can't wait to do business again!
ldircks3 –
Fantastic customer service
I won 4 auctions last week, the shipping got combined automatically. She setup a hold at the fedex hub for me since it has been hot in the area. Once I got them home I noticed that one of the rubber ducky cups had been miscounted but all of the isopods looked great. I let her know thinking that I'd probably order more in the future and she could fix it then. Before I could say anything else she had overnighted the missing duckies plus a couple and some bonus white sharks! Im very impressed with the size and health of the isopods and like I said the customer service is unmatched. Its tough because I've encountered so many great vendors here but I will absolutely buy from Rollie Pollie Posse again.
arachnidabodes –
Pods
Excellent customer service! Pods are packed nicely. Awesome lil freebies inside. Can’t go wrong with The Rollie Pollie Posse. I will be buying more!!
Kenzi –
11 out of 10!
You can’t go wrong when purchasing from them. They go above and beyond. The Rollie Pollie Posse is now our go to. My son has started his isopod journey not very long ago and Kristen has been fantastic! We had a large order and every single isopod was healthy and happy.