Shipping Policy
FedEx only. LAG (Live Arrival Guarantee) only with hold at hub for pickup. This is to ensure the safety of your Isopods. We always pack with Cryos/Heatpacks/Gel Packs when necessary.
$35 for 2-Day Shipping
$60 for Overnight Shipping
$10 Shipping per botanicals auction win - botanicals can ship via UPS or USPS ground
If you purchase from more than one seller, you’ll see separate shipping charges for each.
We ship Monday - Wednesday to avoid any shipments being held over weekend.
If you are not able to immediately receive your order, hold at the closest post office is the best shipping option. If using Hold For Pickup, please include a phone number and email in your shipping notes.
If your area’s temperatures are below 40°F and above 90°F, your order will be shipped and held at your local FedEx facility via “Hold For Pickup” unless you stated otherwise. You will be notified when your order is shipped. Please ensure the name on the order matches the name on the ID of the person who will be picking it up.
Refund Policy
No Returns or Refunds
Live Arrival Guarantee is voided if the following occurs: incorrect shipping address, shipment not received on the first delivery attempt, declining on Hold For Pickup, or no message is sent with photo proof within 2 hours.
The Philo Den –
AMAZING VENDOR!
I won an auction from T&K and had a wonderful experience from start to finish! Excellent communication, fast shipping and received healthy, high quality inverts that were well packaged! Will definitely be ordering again in the future, thanks so much!