Shipping Policy
All LIVE ORDERS will ship via FedEx.
LAG (Live Arrival Guarantee) on all shipments. You must show proof of DOAs upon unboxing, within ONE hour of receipt.
We always pack with phase packs/heat packs/cold packs if weather deems necessary.
Botanicals and other dry good auctions will be sent via USPS priority mail.
Each seller ships independently, shipping is calculated per seller:
$35 for 2-Day Shipping
$60 for Overnight Shipping
$10 Shipping per botanicals auction win
If you purchase from more than one seller, you’ll see separate shipping charges for each.
We (The Philo Den) ship Monday - Wednesday each week to avoid any shipments being held over the weekend.
If you are not able to immediately receive your order, requesting to hold at the closest FedEx hub is the best shipping option. If using Hold For Pickup, please include a phone number and email address in your shipping notes.
**If your area has temperatures that exceed 85°F or are below 45°F, your order will be shipped and held at your local FedEx facility via “Hold For Pickup” unless you state otherwise.
**You will be notified when your order is shipped. Please ensure the name on the order matches the name on the ID of the person who will be picking it up.
Refund Policy
No Returns or Refunds
Live Arrival Guarantee is voided if the following occurs: incorrect shipping address, shipment not received on the first delivery attempt, declining on Hold For Pickup, or no message is sent with photo proof within 2 hours.
Vendor Biography
Greetings from The Philo Den! I’m Mackenzie Lea, the creator and owner. We started out as an exotic plant shop in 2019 but my passion for plants guided me towards building bioactive enclosures and has since led me to discover the fascinating world of isopods and other invertebrates. Today, The Philo Den has almost completely shifted its focus to these incredible creatures. We’re proud to offer over 100 species of high-quality isopods and springtails, along with a wide range of bioactive supplies. When I’m not fulfilling orders or tending to my animals, I enjoy connecting with other keepers in the hobby and sharing my love for all things wonderful and weird. Thanks for being here!